Excellent Talk on Negotiations – How Creatives Should Negotiate by Ramit Sethi
– Reframes negotiating as a good thing and you can use it anywhere! Gyms, credit cards, phone companies, etc.
– Gives you scrips you can good. Links with other goodies below.
– Build rapport by talking about how long you’ve been with them. Stay cool.
– Ask what else can they do or offer.
– What to do when others negotiate with you.
– Ask open ended questions not yes or no questions.
– In a job interview never answer salary requirements question.
– Women find it harder to ask but they also smile more which helps.
– How to take or turn down offers that are close to what you do like wedding photography. I don’t have the equipment right now, I’m not an expert but I’ll try.
– Don’t feel bad for charging what your worth is and first sell yourself to yourself. Creatives should not underestimate themselves. Don’t feel bad monetising your work. Don’t defend yourself, take it or leave it.
– Start of with an hourly rate and see what competitors charge.
– When you work for free tell them what your normal rate is and say you’re doing it because you want 3 referrals or whatever condition you decide because sometimes there are other things more valuable than money.
– Be prepared to answer ‘your greatest weakness’ question. Tell a good story as humans cannot stop listening to a good story.
Show notes from original post on Tim’s blog – http://tim.blog/2016/06/15/how-creatives-should-negotiate/
Optimizing your spending with credit card companies, cable and telephone providers, the gym — you name it. [07:46]
Ramit’s word-for-word negotiation script (tested with tens of thousands of people and multiple companies). [11:43]
Why you shouldn’t feel guilty about negotiating. [13:01]
Mock negotiation (waiving a credit card late fee). [14:50]
The importance of rapport. [17:28]
Is rent negotiable? [18:50]
Negotiating even when you’ve already got the best price in town. [21:21]
How can you negotiate if you don’t have a perfect track record or the advantage of being a long-time customer? [22:28]
What to do when clients use your negotiation tactics on you? [23:18]
Are there gender differences in negotiation? [25:32]
How to answer the “What are your salary requirements?” question. [28:19]
The difference between theory and practice in negotiation. [31:21]
Your credit card was just sold to a new company. How long should you wait to negotiate with the new company? [31:55]
Can you negotiate insurance? [33:34]
Can you negotiate with monopolies? [34:32]
What Ramit learned by videotaping his negotiation style that changed everything. [35:43]
Why being “too busy” is a good problem for creatives to have. [43:08]
How to overcome the mindset of “I hate selling myself.” [43:53]
Understanding the needs of your client base, upping your rate, and justifying it (to yourself) without guilt. [50:25]
When you’re comfortable with your rates, you can be okay when clients say “No thanks.” [53:54]
Finding ways to overdeliver. [56:40]
How do introverts talk business? [57:47]
How much should you charge? [59:12]
Should you ever work for free? [1:00:40]
How to go from one client to many. [1:05:55]
How do you research what your competitors are charging when many of them don’t discuss it until they’re trying to close a sale? [1:08:10]
How do you handle price shoppers? [1:10:41]
For hourly consulting, is it better to price in packages? [1:13:22]
Do you have to tell a story to convey emotion every time you’re pitching a client? [1:14:52]
How powerful is a smile? [1:17:35]
How to answer, “What is your greatest weakness?” [1:20:56]
Reiterating the importance of storytelling. [1:26:44]
How to answer the “Among all candidates, why should I choose you?” question. [1:28:13]
How can you practice? [1:36:14]
– 3 Conversation
1. The “What Happened?” Conversation. Most difficult conversations involve disagreement about what has happened or what should happen. Who said what and who did what? Who’s right, who meant what, and who’s to blame?
2. The Feelings Conversation. Are my feelings valid? Appropriate? Should I acknowledge or deny them, put them on the table or check them at the door? What do I do about the other person’s feelings? What if they are angry or hurt? These feelings are not addressed directly in the conversation, but they leak in anyway.
3. The Identity Conversation. This is the conversation we each have with ourselves about what this situation means to us. We conduct an internal debate over whether this means we are competent or incompetent, a good person or bad, worthy of love or unlovable. What impact might it have on our self-image and self-esteem, our future and our well-being? Our answers to these questions determine in large part whether we feel “balanced” during the conversation, or whether we feel off-center and anxious.
– 3 fronts — Truth, Intentions, Blame
1. The Truth Assumption. As we argue vociferously for our view, we often fail to question one crucial assumption upon which our whole stance in the conversation is built: I am right, you are wrong. This simple assumption causes endless grief. There’s only one hitch: I am not right. They are not about what is true, they are about what is important. (Paras note: Something I say about relationships. Either one person wins/is right or the relationship wins/is right)
2. The Intention Invention. Did you yell at me to hurt my feelings or merely to emphasize your point? What I think about your intentions will affect how I think about you and, ultimately, how our conversation goes. We assume we know the intentions of others when we don’t. Worse still, when we are unsure about someone’s intentions, we too often decide they are bad. Sometimes people act with mixed intentions. Sometimes they act with no intention, or at least none related to us. And sometimes they act on good intentions that nonetheless hurt us.
3. The Blame Frame. Most difficult conversations focus significant attention on who’s to blame for the mess we’re in. We don’t care where the ball lands, as long as it doesn’t land on us. But talking about fault is similar to talking about truth—it produces disagreement, denial, and little learning. It evokes fears of punishment and insists on an either/or answer. Nobody wants to be blamed, especially unfairly, so our energy goes into defending ourselves. Talking about blame distracts us from exploring why things went wrong and how we might correct them going forward. Focusing instead on understanding the contribution system allows us to learn about the real causes of the problem, and to work on correcting them. The distinction between blame and contribution may seem subtle. But it is a distinction worth working to understand, because it will make a significant difference in your ability to handle difficult conversations.
– Why We Argue, and Why It Doesn’t Help. We think they are the problem. They think we are the problem. We each make sense in our story of what happened. Arguing blocks us from exploring each other’s stories. Arguing without understanding is unpersuasive.
– Move from Certainty to Curiosity. Curiosity: the way into their story. Embrace both stories: adopt the “and stance”. They can feel one thing and you can feel something totally opposite. Exceptions are I really am right (caught daughter smoking) and giving bad news (firing/breaking up).
– Disentangle Impact and Intent. Separating impact from intentions requires us to be aware of the automatic leap from “I was hurt” to “You intended to hurt me.” You can make this distinction by asking yourself three questions: 1. Actions: “What did the other person actually say or do?” 2. Impact: “What was the impact of this on me?” 3. Assumption: “Based on this impact, what assumption am I making about what the other person intended?” Share the Impact on You; Inquire About Their Intentions.
– Listen for Feelings, and Reflect on Your Intentions. When we find ourselves being accused of bad intentions — we have a strong tendency to want to defend ourselves: “That is not what I intended.” We are defending our intentions and our character. However, as we’ve seen, starting here leads to trouble.
– Listen Past the Accusation for the Feelings. Accusation about our bad intentions is always made up of two separate ideas: (1) we had bad intentions and (2) the other person was frustrated, hurt, or embarrassed. Don’t pretend they aren’t saying the first. You’ll want to respond to it. But neither should you ignore the second. And if you start by listening and acknowledging the feelings, and then return to the question of intentions, it will make your conversation significantly easier and more constructive.
– Be Open to Reflecting on the Complexity of Your Intentions. When it comes time to consider your intentions, try to avoid the tendency to say, “My intentions were pure.” We usually think that about ourselves, and sometimes it’s true. But often, as we’ve seen, intentions are more complex.
– Blame Is About Judging, and Looks Backward. Contribution Is About Understanding, and Looks Forward. Contribution is joint and interactive.
– Three Misconceptions About Contribution.
1: I should focus only on my contribution.
2: putting aside blame means putting aside my feelings.
3: exploring contribution means, “blaming the victim”.
– Four Hard-to-Spot Contributions.
1. Avoiding until now.
2. Being unapproachable.
4. Problematic role assumptions.
– Two Tools for Spotting Contribution. Role reversal. The observer’s insight.
– Map the Contribution System. What are they contributing? What am I contributing? List each person’s contribution. My contributions. His contributions. Who else is involved? Take responsibility for your contribution early. Help them understand their contribution. Make your observations and reasoning explicit. Clarify what you would have them do differently.
– Don’t Vent: Describe Feelings Carefully.
1. Frame feelings back into the problem.
2. Express the full spectrum of your feelings.
3. Don’t evaluate — just share. Express your feelings without judging, attributing, or blaming. Don’t monopolize: both sides can have strong feelings at the same time. An easy reminder: say “I feel . . . .”
– The Importance of Acknowledgment. What does it mean to acknowledge someone’s feelings? It means letting the other person know that what they have said has made an impression on you, that their feelings matter to you, and that you are working to understand them. “Wow,” you might say, “I never knew you felt that way,” or, “I kind of assumed you were feeling that, and I’m glad you felt comfortable enough with me to share it,” or, “It sounds like this is really important to you.” Let them know that you think understanding their perspective is important, and that you are trying to do so: “Before I give you a sense of what’s going on with me, tell me more about your feeling that I talk down to you.” Sometimes feelings are all that matter.
– Three Core Identities. Am I competent? Am I a good person? Am I worthy of love?
– Vulnerable Identities: the all-or-nothing syndrome. Denial. Exaggeration. We let their feedback define who we are.
– Ground Your Identity.
1: become aware of your identity issues.
2: complexify your identity (adopt the And Stance).
– Three Things to Accept About Yourself.
1. You will make mistakes.
2. Your intentions are complex.
3. You have contributed to the problem.
– Learn to Regain Your Balance. Let go of trying to control their reaction. Prepare for their response. Imagine that it’s three months or ten years from now. Take a break.
-Three Kinds of Conversations That Don’t Make Sense.
1: is the real conflict inside you?
2: is there a better way to address the issue than talking about it?
3: do you have purposes that make sense?
– Remember, You Can’t Change Other People. Don’t focus on short-term relief at long-term cost. Don’t hit-and-run. Letting go. Adopt some liberating assumptions. It’s not my responsibility to make things better; it’s my responsibility to do my best. They have limitations too. This conflict is not who I am. Letting go doesn’t mean I no longer care. Create a learning conversation.
– If You Raise It: Three Purposes That Work.
1. Learning their story.
2. Expressing your views and feelings.
3. Problem-solving together.
– Why Our Typical Openings Don’t Help. We begin inside our own story. We trigger their identity conversation from the start.
– Getting Started.
1: Begin from the Third Story. For example, in the battle between bicycles and cars for the streets of the city, the third story would be the one told by city planners, who can understand each side’s concerns and see why each group is frustrated with the other. When tensions arise in a marriage, the third story might be the one offered by a marriage counselor. In a dispute between friends, the third story may be the perspective of a mutual friend who sees each side as having valid concerns that need to be addressed. Think like a mediator. Not right or wrong, not better or worse – just different. If they start the conversation, you can still step to the third story.
2: Extend an Invitation. Describe your purposes. Invite, don’t impose. Make them your partner in figuring it out. Be persistent.
– “I Wonder If It Would Make Sense . . . ?” Revisiting conversations gone wrong. Talk about how to talk about it. A map for going forward: third story, their story, your story.
– What to Talk About: The Three Conversations (What Happened? Feeling. Identity). Explore where each story comes from. Share the impact on you. Take responsibility for your contribution. Describe feelings. Reflect on the identity issues. How to talk about it: listening, expression, and problem-solving.
– Listening to Them Helps Them Listen to You. The stance of curiosity: how to listen from the inside out. Forget the words, focus on authenticity. The commentator in your head: become more aware of your internal voice. Don’t turn it off, turn it up. Managing your internal voice. Negotiate your way to curiosity. Don’t listen: talk.
– Three Skills: 1: Inquiry, 2: Paraphrasing, and 3: Acknowledgment.
1: Inquire to Learn – don’t make statements disguised as questions. Don’t use questions to cross-examine. Ask open-ended questions. Ask for more concrete information. Create a learning conversation. Examples – can you say a little more about how you see things? What information might you have that I don’t? How do you see it differently? What impact have my actions had on you? Can you say a little more about why you think this is my fault? Were you reacting to something I did? How are you feeling about all of this? Say more about why this is important to you? What would it mean to you if that happened? Make it safe for them not to answer.
2: Paraphrase for Clarity – check your understanding. Show that you’ve heard. Create a learning conversation.
3: Acknowledge Their Feelings (Paras note: big one for me) – answer the invisible questions. How to acknowledge. Order matters: acknowledge before problem-solving. Acknowledging is not agreeing.
A final thought: empathy is a journey, not a destination
– Failure to Express Yourself Keeps You Out of the Relationship. Feel entitled, feel encouraged, but don’t feel obligated. Start with what matters most. Say what you mean: don’t make them guess. Don’t rely on subtext. Avoid easing in. Don’t make your story simplistic: use the “me-me” and.
Telling Your Story with Clarity: Three Guidelines.
1. Don’t Present Your Conclusions as The Truth.
2. Share Where Your Conclusions Come From.
3. Don’t Exaggerate with “Always” and “Never”.
“Always” and “never” do a pretty good job of conveying frustration, but they have two serious drawbacks. First, it is seldom strictly accurate that someone criticizes every time, or that they haven’t at some point said something positive. Using such words invites an argument over the question of frequency: “That’s not true. I said several nice things to you last year when you won the interoffice new idea competition”—a response that will most likely increase your exasperation.
“Always” and “never” also make it harder — rather than easier — for the other person to consider changing their behavior. In fact, “always” and “never” suggest that change will be difficult or impossible. The implicit message is, “What is wrong with you such that you are driven to criticize my clothes?” or even “You are obviously incapable of acting like a normal person.”
A better approach is to proceed as if (however hard it may be to believe) the other person is simply unaware of the impact of their actions on you, and, being a good person, would certainly wish to change their behavior once they became aware of it. You could say something like: “When you tell me my suit reminds you of wrinkled old curtains, I feel hurt. Criticizing my clothes feels like an attack on my judgment and makes me feel incompetent.” If you can also suggest what you would wish to hear instead, so much the better: “I wish I could feel more often like you believed in me. It would really feel great to hear even something as simple as, ‘I think that color looks good on you.’ Anything, as long as it was positive.”
The key is to communicate your feelings in a way that invites and encourages the recipient to consider new ways of behaving, rather than suggesting they’re a schmuck and it’s too bad there’s nothing they can do about it.
– Give Them Room to Change. Help them understand you. Ask them to paraphrase back. Ask how they see it differently — and why.
– You can reframe anything. The ‘you-me’ and (I can try to understand you and you can try to understand me). It’s always the right time to listen. Be persistent about listening. It takes two to agree. Gather information and test your perceptions. Say what is still missing. Say what would persuade you. Ask what (if anything) would persuade them. Ask their advice. Invent options. Ask what standards should apply. The principle of mutual caretaking. If you still can’t agree, consider your alternatives.
– Putting It All Together. (See below checklist for more details). 1: prepare by walking through the three conversations. 2: check your purposes and decide whether to raise it. 3: start from the third story. 4: explore their story and yours. 5: problem-solving.
– Expression: Speak for Yourself with Clarity and Power. Orators need not apply. You’re entitled (yes, you). Failure to express yourself keeps you out of the relationship. Feel entitled, feel encouraged, but don’t feel obligated. Start with what matters most. Say what you mean: don’t make them guess. Don’t rely on subtext. Avoid easing in.
– Don’t Make Your Story Simplistic: Use the “Me-Me” And. “This memo shows incredible creativity, and at the same time is so badly organized that it makes me crazy.” In your attempt to be clear, you say, “Your memo is so badly organized it makes me crazy,” or worse, “Your memo makes me crazy.”
– Problem-Solving: Take the Lead. Reframe, reframe, reframe! You can reframe anything. The “you-me” and (“I can listen and understand what you have to say, and you can listen and understand what I have to say.”). It’s always the right time to listen. Name the dynamic: make the trouble explicit. Now what? Begin to problem-solve. It takes two to agree.
– Gather Information and Test Your Perceptions. Propose crafting a test. Say what is still missing. Say what would persuade you. Ask what (if anything) would persuade them. Ask their advice. Invent options. Ask what standards should apply. The principle of mutual caretaking. If you still can’t agree, consider your alternatives.
– Difficult conversation checklist
Step 1: Prepare by Walking Through the Three Conversations
– Sort out What Happened. Where does your story come from (information, past experiences, rules)? Theirs? What impact has this situation had on you? What might their intentions have been? What have you each contributed to the problem?
– Understand Emotions. Explore your emotional footprint, and the bundle of emotions you experience.
– Ground Your Identity. What’s at stake for you about you? What do you need to accept to be better grounded?
Step 2: Check Your Purposes and Decide Whether to Raise the Issue
– Purposes: What do you hope to accomplish by having this conversation? Shift your stance to support learning, sharing, and problem-solving.
– Deciding: Is this the best way to address the issue and achieve your purposes? Is the issue really embedded in your Identity Conversation? Can you affect the problem by changing your contributions? If you don’t raise it, what can you do to help yourself let go?
Step 3: Start from the Third Story
– Describe the problem as the difference between your stories. Include both viewpoints as a legitimate part of the discussion.
– Share your purposes.
– Invite them to join you as a partner in sorting out the situation together.
Step 4: Explore Their Story and Yours
– Listen to understand their perspective on what happened. Ask questions. Acknowledge the feelings behind the arguments and accusations. Paraphrase to see if you’ve got it. Try to unravel how the two of you got to this place.
– Share your own viewpoint, your past experiences, intentions, feelings.
– Reframe, reframe, reframe to keep on track. From truth to perceptions, blame to
contribution, accusations to feelings, and so on.
Step 5: Problem-Solving
– Invent options that meet each side’s most important concerns and interests.
– Look to standards for what should happen. Keep in mind the standard of mutual caretaking; relationships that always go one way rarely last.
– Talk about how to keep communication open as you go forward.
Foreword by Roger Fisher
1 Sort Out the Three Conversations
Shift to a Learning Stance – The “What Happened?” Conversation
2 Stop Arguing About Who’s Right: Explore Each Other’s Stories
3 Don’t Assume They Meant It: Disentangle Intent from Impact
4 Abandon Blame: Map the Contribution System
– The Feelings Conversation
5 Have Your Feelings (Or They Will Have You)
– The Identity Conversation
6 Ground Your Identity: Ask Yourself What’s at Stake
– Create a Learning Conversation
7 What’s Your Purpose? When to Raise It and When to Let Go
8 Getting Started: Begin from the Third Story
9 Learning: Listen from the Inside Out
10 Expression: Speak for Yourself with Clarity and Power
11 Problem-Solving: Take the Lead
12 Putting It All Together
A Road Map to Difficult Conversations
A Note on Some Relevant Organizations
The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller & Jay Papasan
Every chapter ends with a summary of the big ideas. Big up Charles Poliquin for the recommendation. The main point of the book which you should ask for everything is ‘What’s the ONE THING I can do such that by doing it everything else will be easier or unnecessary?’. I thought just focusing on one thing was too simple or would be easy but it takes conscious practice.
“Be like a postage stamp— stick to one thing until you get there” Josh Billings
Where I’d had huge success, I had narrowed my concentration to one thing, and where my success varied, my focus had too.
Extraordinary results are directly determined by how narrow you can make your focus.
When one thing, the right thing, is set in motion, it can topple many things. (Example of small domino find front on consecutive bigger ones.
The ONE Thing becomes difficult because we’ve unfortunately bought into too many others—and more often than not those “other things” muddle our thinking, misguide our actions, and sidetrack our success. The real solutions we seek are almost always hiding in plain sight; unfortunately, they’ve usually been obscured by an unbelievable amount of bunk, an astounding flood of “common sense” that turns out to be nonsense.
Frog hot water, fish smelling from head down and burning ships stories are examples of non-truthiness. Repeat a lie long enough it starts sounding like truth.
THE SIX LIES BETWEEN YOU AND SUCCESS
Everything Matters Equally
A Disciplined Life
Willpower Is Always on Will-Call
A Balanced Life
Big Is Bad
While to-dos serve as a useful collection of our best intentions, they also tyrannize us with trivial, unimportant stuff that we feel obligated to get done—because it’s on our list. You don’t need a to do list you need a success list. Paretos principle/Jurans rule … 80:20 so from a to-do list, prioritise and it becomes a success list. And then ‘extreme Pareto’ it by narrowing down to just 1.
Multitasking is about multiple tasks alternately sharing one resource (the CPU), but in time the context was flipped and it became interpreted to mean multiple tasks being done simultaneously by one resource (a person). It was a clever turn of phrase that’s misleading, for even computers can process only one piece of code at a time.
It’s not that we have too little time to do all the things we need to do, it’s that we feel the need to do too many things in the time we have
Switching between two simple tasks—like watching television and folding clothes—is quick and relatively painless. However, if you’re working on a spreadsheet and a co-worker pops into your office to discuss a business problem, the relative complexity of those tasks makes it impossible to easily jump back and forth. It always takes some time to start a new task and restart the one you quit, and there’s no guarantee that you’ll ever pick up exactly where you left off. There is a price for this. (Something I kept telling a manager!)
If you were trying to talk a passenger through landing a DC-10, you’d stop walking. Likewise, if you were walking across a gorge on a rope bridge, you’d likely stop talking.
Researchers estimate we lose 28 percent of an average workday to multitasking ineffectiveness.
Once a new behavior becomes a habit, it takes less discipline to maintain.
The results suggest that it takes an average of 66 days to acquire a new habit. The full range was 18 to 254
A balanced life is a lie, it doesn’t exist. Focusing on one means others will be neglected. Instead of balance, counterbalance. Like balancing 2 buckets.
When you’re supposed to be working, work, and when you’re supposed to be playing, play. It’s a weird tightrope you’re walking, but it’s only when you get your priorities mixed up that things fall apart.
“We are kept from our goal, not by obstacles but by a clear path to a lesser goal.”
What’s the ONE THING I can do such that by doing it everything else will be easier or unnecessary?
Think big and specific e.g. How can I double sales in 6 months.
There is a natural rhythm to our lives that becomes a simple formula for implementing the ONE Thing and achieving extraordinary results: purpose, priority, and productivity. Bound together, these three are forever connected and continually confirming each other’s existence in our lives. Their link leads to the two areas where you’ll apply the ONE Thing—one big and one small. Your big ONE Thing is your purpose and your small ONE Thing is the priority you take action on to achieve it. The most productive people start with purpose and use it like a compass. They allow purpose to be the guiding force in determining the priority that drives their actions.
Those in one group were told to visualize the outcome (like getting an “A” on an exam) and the others were asked to visualize the process needed to achieve a desired outcome (like all of the study sessions needed to earn that “A” on the exam). In the end, students who visualized the process performed better across the board—they studied earlier and more frequently and earned higher grades than those who simply visualized the outcome.
4 proven ways to battle distractions and keep your eye on your ONE Thing.
Build a bunker.
Sweep for mines.
Research that individuals with written goals were 39.5 percent more likely to succeed. But there’s more to the story. Individuals who wrote their goals and sent progress reports to friends were 76.7 percent more likely to achieve them. As effective as writing down your goals can be, simply sharing your progress toward your goals with someone regularly even just a friend, makes you almost twice as effective.
THE FOUR THIEVES OF PRODUCTIVITY
Inability to Say “No”
Fear of Chaos
Poor Health Habits
Environment Doesn’t Support Your Goals
1. The ONE Thing
2. The Domino Effect
3. Success Leaves Clues
THEY MISLEAD AND DERAIL US
4. Everything Matters Equally
6. A Disciplined Life
7. Willpower Is Always on Will-Call
8. A Balanced Life
9. Big Is Bad
THE SIMPLE PATH TO PRODUCTIVITY
10. The Focusing Question
11. The Success Habit
12. The Path to Great Answers
UNLOCKING THE POSSIBILITIES WITHIN YOU
13. Live with Purpose
14. Live by Priority
15. Live for Productivity
16. The Three Commitments
17. The Four Thieves
18. The Journey
Putting The ONE Thing to Work
On the Research
About the Authors
25 Ways to Win with People: How to Make Others Feel Like a Million Bucks by John C. Maxwell, Leslie Parrott
Summary from – http://www.gowland.ca/25-ways-to-win-with-people
1: Start With Yourself
You can’t give what you don’t have.
Accept yourself as you are (RWG:God’s child), not trying to become what you are not.
Identify your insecurities and their source then hold them up to the truth.
RWG: What have these insecurities held me back from? Are there any opportunities I can still seize?
“Increase your value to others by solving as many of your problems as you can.”
Identify areas you need to improve in order to be more valuable to others and develop a plan to accomplish them.
2: The 30 Second Rule
Within the first 30 seconds of a conversation, say something encouraging to a person.
To be successful at this, you have to plan to do it.
People need attention, affirmation, and appreciation to be motivated to do what is good and right
Upon doing this regularly, people will light up when you simply walk into the room.
RWG: Praising the good things in a person increasingly draws them out of that person.
Implementing this habit:
Open up my calendar. Who are the people I will be meeting this week?
What can I say to them that will encourage them? What have they done for me? What have they done that is worthy of praise? Are they discouraged in any way?
Rehearse what I will say to them.
3: Let People Know You Need Them
People need to be needed. They need to know they helped at a meaningful level.
RWG: You may have to connect the dots for them.
“Who specifically can help me do a better job than I can do alone?”
“Who is just waiting to be asked to join in what I am doing?”
Implementing this habit:
Scan your calendar for events where you can let people know that you need them
Identify areas where you need help (either due to time or due to ability)
List the people who are involved in the same activities, and for each person, identify any strengths that are being underutilized
4: Create a Memory and Revisit It Often
Revisit existing memories with people
Plan experiences to commemorate milestones and create mementos.
Implementing this habit:
Who do I want to encourage and/or connect better with (people who work with me, people who work for me, my spouse)? Are there any upcoming events that I can use to create a memory?
What are some mile stones coming up that I can create an experience or a memento for?
What are some everyday things that I can turn into a memorable occasion?
What are some existing memories that I can revisit with someone?
5: Compliment People In Front Of Other People
When you compliment someone’s attitudes you can reinforce that attitude and make it more consistent.
Find/create opportunities to do so.
“Who can I spotlight in front of others?”
6: Give Others a Reputation to Uphold
Have a high opinion of people (Eg. Linda Eggers “represents me well”, John Hull is “Mr. Relationship”).
Back your high opinion up with action; give them responsibility and its associated privileges.
“Elite performers usually need 10 years of dedicated and consistent practice before they obtain any recognizable level off excellence,” but this can be cut dramatically if the performer sees that they are forming a recognizable reputation.
Start by asking “What is special/unique about this person?”
RWG: Most people have given themselves at least one negative name, or have accepted one from others. This will hinder them. Re-enforcing a positive reputation will give them something to live up to.
Implementing this habit:
For each organization where you are a leader, list all the people you lead. For each person list all theirs strengths and identify a strength that is unique among within that organization. Find a short phrase that captures that strength and start using it around them and about them.
7: Say the Right Words at the Right Time
Forget about what you want to say and ask yourself what you would like to hear if you were in the other’s shoes.
8: Encourage the Dreams of Others
Ask others to share their dreams with you
Affirm the person as well as the dream
Ask about the challenges they must overcome to reach their dreams (RWG: This helps them solidify the steps they need to take to get there. Most people aren’t good at this.)
Offer your assistance
Regularly revisit their dream with them
Return to Step 1
9: Pass the Credit on to Others
John Wooden, UCLA coach, taught his players when they scored a point to smile, wink, or nod at the player who gave them the pass.
Verbal praise in front of others is powerful, but written praise lasts.
Passing on credit changes the recipient’s brain chemistry and creates “and emotional stamp that forever associates you in their minds with their success.”
Ask yourself, “who has made me more successful than I would have been on my own?” Then pass on the credit.
10: Offer Your Very Best
Give beyond what is required of you.
11: Share a Secret With Someone
It makes the other feel special and valued and connected to you.
Let them know you are sharing it only because you trust them.
12: Mine the Gold of Good Intentions
Being suspicious of others causes me to behave differently toward them, and it makes interacting with them worse.
People generally give you what you expect from them.
13: Keep Your Eyes Off the Mirror
Serving others from a place of emotional health is a source of contentment.
RWG: “What are the needs of those closest to me that I could fill?” (Wife, family, friends, ministry, church, further out.)
14: Do For Others What They Can’t Do For Themselves
“The more I give away, the more I seem to get to give away.”
Introduce others to people they can’t know on their own.
Take others to places they can’t go on their own.
Offer others opportunities they can’t reach on their own.
Share ideas with others they don’t possess on their own.
Self determination theory: helping others reach their goals cements the relationship
What do I have to share? Who could benefit from it?
15: Listen With Your Heart
Roadblocks to effective listening:
Defensiveness / close-mindedness
Projection / assumptions
When someone feels I am understanding them, they will be more interested in understanding me, so don’t focus on getting your own point across.
Implementing this habit:
Is there anyone who I don’t get along with or would like a deeper relationship with?
Take a week for each of these questions and ask them every day:
Did I pay attention today?
Did I show I was listening today?
Did I seek to understand today?
Did I respond honestly and appropriately today?
Did I ask questions today?
16: Find the Keys to Their Hearts
What do they dream about, cry about, find joy in, value, believe to be their strengths?
Establish common ground.
“Turn the key only when you can add value to that person.”
17: Be the First to Help
A good question to ask is “How can I best serve this person?”
18: Add Value to People
Learn to value people
Learn what those closest to you value from you the most and deliver
19: Remember a Person’s Story
The time taken in asking for and listening to someone’s story:
will be entirely focussed on them: their dreams, disappointments, interests, etc..
will be enjoyed by that person
will give you insight into that person
will build a stronger relationship
If asking these types of questions is awkward for you, start practicing on people you’re not likely to see again, like cab drivers, waitresses, people in line.
Don’t interrupt: replace “That reminds me of…” with “Go on” or “I see”
Repeat back what you heard, “Let me see if I understand…”
Bring up some aspect of the person’s story the next time you see him.
Implementing this habit:
Every day for a month, answer this question in your journal: “Did I interject my own annecdotes or opinion into someone else’s story today?”
Every day for a month, answer this question in your journal: “Who will I talk to today who I can ask for a story? Did I ask anyone for their story yesterday?”
20: Tell a Good Story
Tell us a story rather than just relaying the facts.
The goal is connecting and sharing yourself, not just making yourself look good.
Implementing this habit:
Ask “How did I convey facts today that I could have shared as a story?”
Ask “Did I tell stories today to make me look good rather than to better others?”
21: Give With No Strings Attached
I would not be where I am if others had not given freely to me; others need me to do the same for them.
22: Remember Your Mailman’s Name
S – Say the name 3 times in a convesation
A – Ask a question about the name (eg. spelling) or person
V – Visualize the person’s prominent physical or personality feature
E – End the conversation with the name
A person’s mood and self evaluation improve when another remembers him personally.
23: Point Out People’s Strengths
Every person has some ability they are good at (they are at least 1 in 10,000).
People are more highly motivated when working in an area of strength
RWG: People form an identity either out of their strengths or their weaknesses. Pointing out their strengths promotes the former, which in turn will make them more effective.
24: Write Notes of Encouragement
Take the time to handwrite personal notes on a regular basis.
A handwritten note is evidence of your investment in that person.
Written notes can have a long lasting effect; longer than an email.
25: Help People Win
When you help somebody win, you will be that person’s friend for life.
Focus on the process, not just on the win. Don’t just hand him the win, help him win so next time maybe he can win on his own.
Author: Richard Weissbourd, a Harvard psychologist with the graduate school of education, and the Making Caring Common Project have come up with recommendations about how to raise children to become caring, respectful and responsible adults.
1. Make caring for others a priority
Why? Parents tend to prioritize their children’s happiness and achievements over their children’s concern for others. But children need to learn to balance their needs with the needs of others, whether it’s passing the ball to a teammate or deciding to stand up for friend who is being bullied.
How? Children need to hear from parents that caring for others is a top priority. A big part of that is holding children to high ethical expectations, such as honoring their commitments, even if it makes them unhappy. For example, before kids quit a sports team, band, or a friendship, we should ask them to consider their obligations to the group or the friend and encourage them to work out problems before quitting.
• Instead of saying to your kids: “The most important thing is that you’re happy,” say “The most important thing is that you’re kind.”
• Make sure that your older children always address others respectfully, even when they’re tired, distracted, or angry.
• Emphasize caring when you interact with other key adults in your children’s lives. For example, ask teachers whether your children are good community members at school.
2. Provide opportunities for children to practice caring and gratitude
Why? It’s never too late to become a good person, but it won’t happen on its own. Children need to practice caring for others and expressing gratitude for those who care for them and contribute to others’ lives. Studies show that people who are in the habit of expressing gratitude are more likely to be helpful, generous, compassionate, and forgiving—and they’re also more likely to be happy and healthy.
How? Learning to be caring is like learning to play a sport or an instrument. Daily repetition—whether it’s a helping a friend with homework, pitching in around the house, or having a classroom job—make caring second nature and develop and hone youth’s caregiving capacities. Learning gratitude similarly involves regularly practicing it.
• Don’t reward your child for every act of helpfulness, such as clearing the dinner table. We should expect our kids to help around the house, with siblings, and with neighbors and only reward uncommon acts of kindness.
• Talk to your child about caring and uncaring acts they see on television and about acts of justice and injustice they might witness or hear about in the news.
• Make gratitude a daily ritual at dinnertime, bedtime, in the car, or on the subway. Express thanks for those who contribute to us and others in large and small ways.
3. Expand your child’s circle of concern
Why? Almost all children care about a small circle of their families and friends. Our challenge is help our children learn to care about someone outside that circle, such as the new kid in class, someone who doesn’t speak their language, the school custodian, or someone who lives in a distant country.
How? Children need to learn to zoom in, by listening closely and attending to those in their immediate circle, and to zoom out, by taking in the big picture and considering the many perspectives of the people they interact with daily, including those who are vulnerable. They also need to consider how their
decisions, such as quitting a sports team or a band, can ripple out and harm various members of their communities. Especially in our more global world, children need to develop concern for people who live in very different cultures and communities than their own.
• Make sure your children are friendly and grateful with all the people in their daily lives, such as a bus driver or a waitress.
• Encourage children to care for those who are vulnerable. Give children some simple ideas for stepping into the “caring and courage zone,” like comforting a classmate who was teased.
• Use a newspaper or TV story to encourage your child to think about hardships faced by children in another country.
4. Be a strong moral role model and mentor
Why? Children learn ethical values by watching the actions of adults they respect. They also learn values by thinking through ethical dilemmas with adults, e.g. “Should I invite a new neighbor to my birthday party when my best friend doesn’t like her?”
How? Being a moral role model and mentor means that we need to practice honesty, fairness, and caring ourselves. But it doesn’t mean being perfect all the time. For our children to respect and trust us, we need to acknowledge our mistakes and flaws. We also need to respect children’s thinking and listen
to their perspectives, demonstrating to them how we want them to engage others.
• Model caring for others by doing community service at least once a month. Even better, do this service with your child.
• Give your child an ethical dilemma at dinner or ask your child about dilemmas they’ve faced.
5. Guide children in managing destructive feelings
Why? Often the ability to care for others is overwhelmed by anger, shame, envy, or other negative feelings.
How? We need to teach children that all feelings are okay, but some ways of dealing with them are not helpful. Children need our help learning to cope with these feelings in productive ways.
Here’s a simple way to teach your kids to calm down: ask your child to stop, take a deep breath through the nose and exhale through the mouth, and count to five. Practice when your child is calm. Then, when you see her getting upset, remind her about the steps and do them with her. After a while she’ll start to do it on her own so that she can express her feelings in a helpful and appropriate way.